FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within the United States only.

How much is shipping?

Orders of $50 or more ship free within the U.S. For smaller orders, standard and expedited rates are calculated at checkout based on your address.

How long until my order ships?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking as soon as your order ships. Please allow 24 hours for tracking to update.

Are your products authentic?

Yes. We carry the original imported brands from Jordan and the Levant, including Al Samman, EL Basha, Mshakal, Jawhart Alsharq, Qabalan, Durra, Jafra and Hana.

How do you handle food in hot weather?

Food is packed carefully, but during warmer months we recommend choosing a faster shipping method for chocolate, halawa and other heat-sensitive items. LevantHub is not responsible for spoilage caused by carrier delays outside our control.

Can I return food items?

For health and safety reasons, all food items (groceries, coffee and sweets) are final sale. Unused non-food items can be returned within 2 days of delivery in their original packaging. See our Refund Policy for details.

My order arrived damaged or incorrect. What should I do?

Email us at levanthub@gmail.com within 2 days of delivery with your order number and a photo, and we will make it right.

How do I get 10% off?

Sign up for our emails using the pop-up on our homepage to receive 10% off your first order.

How can I contact you?

Email levanthub@gmail.com, call us at (951) 444-9921, or message us through the chat on our website.